Privacy Policy

01Who we are

The 1Socio Resident app is published by 1Socio Technologies Private Limited ("1Socio", "we", "us"), a company incorporated in India with its registered office at Office No. 126-129, 1st Floor, Meridian Business Center, Near Lazamni Chowk, Mota Varachha, Surat (Gujarat) - 394101, India.

The app is provided to you through the residential society, apartment association or housing complex that you belong to. That society decides which modules are enabled, who its administrators are, and what society data is recorded. In data protection terms the society is the owner of its community data and 1Socio processes that data on the society's instructions, as its technology provider.

If your society stops using 1Socio, your access to the app ends and society data is handled as described in the Data retention section below.

02Information we collect

We collect only the information needed to operate the features your society has enabled. Some of it is entered by you, some is entered by your society administrator when your unit is registered, and some is generated automatically by the app.

We do not collect or store your card number, CVV, UPI PIN, net banking credentials or any other payment credential. Online payments, where enabled by your society, are completed on the systems of a licensed payment gateway; we receive only the outcome of the transaction and a reference number.

03Device permissions the app requests

Permissions are requested at the moment a feature needs them, and you can decline or later withdraw any of them in your device settings. Declining a permission only disables the feature that depends on it; the rest of the app continues to work.

The 1Socio Resident app does not track your location in the background and does not read your contacts, call logs or SMS messages.

04How we use your information

• To authenticate you and give you access to your society's records for your unit
• To operate the features your society has enabled — complaints, visitors, parking, amenities, notices, billing and emergency alerts
• To send you operational notifications such as visitor approvals, complaint status changes and payment reminders
• To keep an accurate audit trail of gate entries, approvals and payments on behalf of your society
• To secure the service, prevent misuse and investigate suspected fraud or abuse
• To provide support when you or your society raises an issue with us
• To improve reliability and performance using aggregated, non-identifying usage and crash data

We do not use your personal information to serve third-party advertising, and we do not sell it.

05Who your information is shared with

Other residents cannot see your billing records, complaints or personal contact details unless your society has explicitly enabled a directory or community feature and that information has been shared into it.

06Storage and security

• Data is stored on cloud infrastructure located in India and is transmitted over encrypted (HTTPS/TLS) connections.
• Access to production data is restricted to authorised personnel on a need-to-know basis and is logged.
• Within your society, access is controlled by role — residents, guards and administrators each see only what their role allows.
• Passwords and access tokens are stored in hashed or encrypted form; we never store them in readable text.

No system can be guaranteed to be completely secure. If a breach affects your personal information, we will notify your society and, where required by law, the relevant authority and you.

07Data retention

• Your profile and unit records are retained while you are an active resident of a society using 1Socio.
• Gate entry, visitor, complaint, booking and billing records are retained for the period your society requires for its own records and audit obligations, and for as long as any applicable law requires.
• Diagnostic and crash logs are retained for a limited operational period and then deleted or anonymised.
• When a society ends its subscription, its data is retained for a limited wind-down period so it can be exported by the society, and is then deleted or anonymised.

08Your choices and rights

Subject to applicable law and to your society's own record-keeping obligations, you can:

• Access and correct your profile details from within the app, or ask your society administrator to correct unit records
• Withdraw a device permission at any time from your device settings
• Turn off non-essential notifications from the app settings
• Ask for a copy of the personal information held about you
• Ask for your account to be deleted
• Raise a grievance about how your information has been handled

To request account deletion, email contact@1socio.com from your registered email address, or write to us from within the app, with the subject "Resident account deletion". We will verify your identity, notify your society, and delete your profile and personal identifiers. Records your society is legally or contractually required to retain — such as billing ledgers and gate entry logs — remain with the society in accordance with its obligations.

09Children

The app is intended for adults responsible for a residential unit. We do not knowingly create accounts for children. Where a resident adds a family member who is a minor, only the minimal details needed for gate access are recorded, and the adult resident is responsible for that entry.

10Changes to this policy

We may update this policy as the app changes. The revised version will be published at this address with a new 'Last updated' date. Where a change materially affects how your information is used, we will inform you in the app or through your society.

11Contact us

For questions, requests or complaints about this policy or your personal information, contact us. We aim to respond within 30 days. Requests about society records may be routed to your society administrator, who owns those records.