This policy explains what information the 1Socio Guard app collects about you as a guard on duty, what visitor information you record through it, and how both are handled. It applies only to the 1Socio Guard app.
Applies to
Security guards and supervisors on duty at societies using the 1Socio Guard app
Effective
27 July 2026
Last updated
27 July 2026
01Who we are and the roles involved
The 1Socio Guard app is published by 1Socio Technologies Private Limited ("1Socio", "we", "us"), Office No. 126-129, 1st Floor, Meridian Business Center, Near Lazamni Chowk, Mota Varachha, Surat (Gujarat) - 394101, India.
You use this app because the society, or the security agency deployed at that society, has issued you an account. The society owns the gate records you create. 1Socio stores and processes them on the society's instructions, as its technology provider.
Information
Whose data it is
Our role
Your guard account and duty records
Yours, as an individual user of the app
1Socio determines how account and security data is handled
Visitor entries and gate logs you record
The society's, and the visitors' own personal data
1Socio processes them on the society's instructions
02Information we collect about you
Category
What it includes
Why we collect it
Guard profile
Name, mobile number, guard or employee identification number, photograph, the society and gate you are assigned to, the agency you belong to where applicable
To create your account and let the society identify who is on duty
Duty and shift records
Shift assignment, check-in and check-out times, gate posting, handover notes
To run the society's duty roster and attendance records
Activity records
The entries, exits, approvals, patrol checkpoints and alerts you record, with timestamps and your account attached
To maintain an accountable gate log for the society
Authentication & security
Login credentials in hashed form, one-time passwords, session and device tokens, sign-in times and IP address
To secure the account and detect unauthorised access
Device & technical
Device model, operating system version, app version, push notification token, crash and diagnostic logs
To deliver alerts and diagnose faults
03Visitor information you record
When you log an entry at the gate, the app records the visitor information the society has asked you to capture. Depending on the modules your society has enabled, this can include:
Visitor name, mobile number and purpose of visit
A photograph of the visitor taken at the gate
The flat or unit being visited and the resident approving the entry
Vehicle type and registration number
Delivery, cab or service provider details
Entry and exit timestamps, and the gate pass or QR code used
This information is collected for the society's security and access-control records. It is visible to the society's administrators and, in a limited form, to the resident being visited. It is not used by 1Socio for any other purpose and is not sold.
Tell visitors what you are recording and why before capturing a photograph or contact number. Do not record more than the society's process requires, and never use visitor details for personal contact.
04Device permissions the app requests
Permission
Used for
Optional?
Camera
Capturing the visitor photo at the gate, photographing a vehicle number plate or document, and scanning resident, gate pass and patrol checkpoint QR codes
Yes, but gate logging cannot be completed without it
Location
Confirming that you are at the assigned gate or patrol checkpoint when you check in or scan, where your society has enabled patrol and duty tracking. Location is used while you are using the app on duty and is attached to the check-in or scan record
Yes, and only used where the society enables the feature
Notifications
Receiving emergency and panic alerts raised by residents, visitor approval responses and duty reminders
Yes, but emergency alerts stop working without it
Photos & media
Attaching an existing photo to an incident or handover note
Yes
Microphone / calling
Intercom or call-back features that connect you to a resident, where enabled by your society
Yes
The app does not read your contacts, call logs or SMS messages. Location, where enabled, is tied to duty and patrol records for your society and is not used to build a profile of you outside duty.
05How this information is used
To authenticate you and show the gate, roster and visitor queue for your posting
To record entries, exits, approvals, patrol rounds and incidents on behalf of the society
To route visitor approval requests to residents and to deliver emergency alerts to you
To maintain the society's duty and attendance records
To secure the platform, detect misuse and investigate incidents
To provide support and improve reliability using aggregated, non-identifying usage and crash data
06Who this information is shared with
Recipient
What they can see
Basis
Your society's administrators and committee
Your guard profile, duty and shift records, and every entry, alert and patrol scan recorded under your account
The society owns its security records
Your security agency or supervisor, where applicable
Your duty, shift and activity records for the postings you are deployed on
Deployment and supervision
Residents of the society
The visitor entries and approval requests relating to their own unit, and the name of the guard who logged them
To let residents approve and review visitors to their unit
Service providers engaged by us
Limited data needed to run the service: cloud hosting, push notification delivery, SMS delivery, and error monitoring
Contracted processors, bound to confidentiality and permitted use only
Authorities and legal parties
Gate records or other information we are legally required to disclose, or that is needed to establish, exercise or defend a legal claim
Legal obligation
07Storage and security
Data is stored on cloud infrastructure located in India and transmitted over encrypted (HTTPS/TLS) connections.
Guard accounts are limited by role to the gate and society you are assigned to; you cannot see billing, complaint or personal resident records beyond what gate duty requires.
Every entry, approval and alert is attributed to the account that recorded it.
Access to production data by our personnel is restricted, need-based and logged.
If a breach affects personal information held for your society, we will notify the society and, where required by law, the relevant authority and affected individuals.
08Data retention
Your guard profile is retained while your posting is active, and for a limited period afterwards so that past gate entries remain attributable.
Visitor entries, gate logs, patrol scans and alerts are retained for the period the society requires for its security and audit purposes, and for as long as any applicable law requires.
Duty and shift records are retained for the society's attendance and payroll verification needs.
Diagnostic and crash logs are retained for a limited operational period.
09Your choices and rights
Access and correct your own profile details, or ask your supervisor or society administrator to correct them
Withdraw a device permission at any time from your device settings, understanding that gate features depending on it will stop working
Ask for a copy of the personal information we hold about you as a guard
Ask for your guard account to be deactivated and your personal identifiers deleted
Raise a grievance about how your information has been handled
Email contact@1socio.com with the subject "Guard account deletion" to request deactivation and deletion. We will verify your identity and notify the society, since removing a guard account affects gate operations. Visitor entries and gate logs recorded during your duty are the society's security records and are retained by the society; requests to delete those must come from the society.
10Changes to this policy
We may update this policy as the app changes. The revised version will be published at this address with a new 'Last updated' date, and material changes will be communicated in the app or through your society.
11Contact us
1Socio Technologies Private Limited, Office No. 126-129, 1st Floor, Meridian Business Center, Near Lazamni Chowk, Mota Varachha, Surat (Gujarat) - 394101, India. We aim to respond to privacy requests within 30 days.
